Getting Quotes

I have a quote. How do I make a booking?
Here are the steps to take when you are ready to complete a booking. Happy with your quote?  Let's get your freight moving! 1. Click on "Buy...
Fri, 15 Nov, 2019 at 5:33 PM
Booking Fragile Items
Fragile Items Do you need extra special care of your fragile items packaged in a box or bubble-wrapped? To ensure that you get the correct quote an...
Fri, 22 Nov, 2019 at 11:32 AM
I would like to follow up on a quote request
Kindly note that we have raised your query with the sales representative who is looking into your existing quote request.  You should be getting a response ...
Fri, 22 Nov, 2019 at 11:32 AM
Container Shipping
To provide an accurate container quote domestically or internationally, please provide the following information: What is the size of the container (20f...
Fri, 22 Nov, 2019 at 11:33 AM
How to get an international quote.
Here are instructions on how to get a quote if you are are using our Internal Quote Form and you are on a credit account. Written by FreightExchan...
Fri, 22 Nov, 2019 at 11:34 AM
Can I transport my household goods?
Do you have second hand furniture or unpackaged household goods?  We do not transport second hand items or personal effects.  Please contact a remov...
Fri, 22 Nov, 2019 at 2:03 PM
I have cancelled my booking. When do I get my refund?
We have sent you an email confirming your booking cancellation. If you paid by card You will receive an instant refund if: We did NOT issue you wi...
Fri, 22 Nov, 2019 at 11:53 AM
Tailgate fees for all carriers
Getting Started Before you can edit the tailgate/taillift fees for carriers, first make sure you have completed the following activities Make sure...
Mon, 19 Oct, 2020 at 2:15 PM
Why does it cost more to pickup and drop off to residential addresses?
Do you operate a business from home? Residential addresses attract a residential pick up/delivery fee for many reasons. Written by FreightExchange Oper...
Fri, 22 Nov, 2019 at 11:45 AM
I don't know the dimensions or weight of my items.
If you are estimating or guessing the dimensions and weight of your items, additional charges for discrepancies may apply. Written by FreightExchange O...
Fri, 15 Nov, 2019 at 3:47 PM