Carrier Management

Delivering to PO Boxes
Introduction By default FreightExchange does not accept deliveries going to Australia PO Boxes. This is mainly due to most carriers not accepting such deli...
Thu, 28 Jan, 2021 at 4:32 PM
Connecting a Direct Freight Express (DFE) account
Step by Step Instructions Log in to the Direct Freight system Click on the Developer Centre link Follow the instructions to generate the API key Send t...
Thu, 16 Jul, 2020 at 5:04 PM
Connecting an Australia Post or Startrack account
Introduction If you have an Australia Post and/or Startrack account you can set-up your FreightExchange account to receive quotes, print labels and track s...
Tue, 16 Nov, 2021 at 11:41 AM
Change Fuel Surcharges and Taillift/Tailgate Fees
How to keep your carrier fuel surcharges or levies up to date Step by Step Guide   1. Navigate to My Carrier Network in the main menu   2. Find the ...
Mon, 19 Oct, 2020 at 2:16 PM
Set-Up a Carrier or Sub-Contractor
How to set-up and manage your own carriers or sub-contractors. Step by Step Guide Navigate to the "My Carrier Network" option in t...
Fri, 22 Nov, 2019 at 12:57 PM
About the automated carrier selection rules in FreightDesk
Introduction This document defines the rules that can be applied to drive carrier selection decisions when using FreightDesk. This functionality is richest ...
Thu, 16 Jul, 2020 at 3:52 PM
Step by step guide on how to set-up service categories via the web interface
How to Add Service Categories To set-up or edit the carrier selection rules use the following steps: Navigate to the Company Details screen Cli...
Wed, 18 Mar, 2020 at 4:48 PM
How to find your Carrier IDs and Service IDs via the web app
Carrier ID and Service ID The Carrier IDs and Service IDs are used when integrating with FreightExchange via the API. The API documentation is available he...
Wed, 1 Apr, 2020 at 4:59 PM
The Rate Management menu - View Courier Rates
Step by step instructions         1. Navigate to the Rate Management menu option         2. Navigate to "Courier" drop down section (screens...
Tue, 9 Mar, 2021 at 5:08 PM
Auspost Startrack system statuses
If your Auspost or Startrack shipments are not being processed, it could be due to a systems outage. We update our own status page as soon as possible, ...
Fri, 15 May, 2020 at 10:23 AM