Getting Started with FreightExchange

Getting Started

• How to Sign Up an Account
• How To Contact FreightExchange Support
• How to Login to Your Account

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Get Multi-Carrier Quotes from FreightExchange

• How to get Carrier Quotes using FreightExchange
• How to Get an International Quote
• How To Get a Limited Quantity Dangerous Goods (DG) Quote

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Book with FreightExchange

• How to Book a Pickup/Close a Manifest
• How to Manifest Bulk Orders
• Print or Download a Manifest

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Track your Delivery via FreightExchange

• How to Track Your Consignment
• How To Make A Repeat Booking
• My Shipment Has Not Been Picked Up

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My Account Settings

Company Settings

• How to Add Your Credit Card Details
• How To Set Up Your White-Labelled Platform
• How to Set Up Branded Tracking

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Shipping Settings

• How To Set Up Your Standard Packaging
• How To Configure Your Products in FreightExchange
• How to Setup Your Address Book

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Manage Your Finances

Payments and Invoices

• How to View and Pay Your Invoices
• How to View Your Credits & Refunds
• How To View and Export Itemised Weekly Invoices & Credits

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Branded Invoices

• How to Format FreightExchange Invoices With My Brand

Margins and Mark-Ups

• How To Manage Markups for Child Accounts

Check Your Company Reports

Reports

• How to View Your Reports
• How to Access and Understand Your Quote Report

Connect Your Own Carriers to FreightExchange

Bring Your Own (BYO) Carriers

• How To Get Started With BYO Carrier Accounts
• How to Manage BYO Carrier Zones, Transit Times, & Rate Cards
• How To Connect Your Abduls Express Account To FreightExchange

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Connect Your E-Commerce & Transport Management System (TMS) to FreightExchange

How-to guides for configuring the powerful FMS/TMS features in FreightExchange

Plug-ins & Integration

• How To Connect Your Shopify Store To FreightExchange
• How To Connect Your WooCommerce Store To FreightExchange
• How To Integrate NetSuite ERP with FreightExchange

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A Guide for Carriers

• How To Send My Tracking Events to FreightExchange
• How To Complete the Rate Sheet Template

FAQs

Frequently Asked Questions

General Information

• How To Check If My Carrier Is Experiencing Service Delays
• Glossary of Terms
• Preparing your freight (packaging requirement)

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Transit Warranty

• My goods were damaged in transit, what do I do?
• How To Make A Transit Warranty Claim