FreightExchange Help Desk

Getting Started 13

• Getting Started - How Do I Sign-Up?
• How to accurately measure and declare freight dimensions
• Getting Started - How to Make a Booking
• How to Make a Repeat Booking
• Cut-Off Times

View all 13

Getting Quotes 24

• I have a quote. How do I make a booking?
• Booking Fragile Items
• I would like to follow up on a quote request
• Container Shipping
• How to get an international quote.

View all 24

Goods In Transit 10

• My goods were damaged in transit, what do I do?
• How to Activate SMS and E-mail Alerts
• I'm not able to wait for the driver to pick up or deliver my goods. What do I do?
• How to find and download POD ( proof of delivery ) on Job details screen
• I've made a mistake on my booking, what do I do?

View all 10

Making A Booking 17

• Toll Express General Service
• What is a tail lift?
• Can we redirect our freight to another address?
• We missed the delivery yesterday, can we get the freight re-delivered?
• I have received an email from Finance about charges in dispute

View all 17

Preparing Your Freight 8

• Packing Instructions for Indestructible Freight
• Shipping Fluids, Liquids or Wine
• Preparing Machinery & Equipment For Transit
• Why am I being asked for proof of dimensions or photos of my freight?
• Freight Over 100cm or Weight Greater Than 30kgs Cannot Travel on Overnight or Air Freight Services

View all 8

VIP 3

• Customised Delivery Tracking
• How to tag a VIP delivery
• Operating Hours in Australia

Invoices & Payments 7

• Futile Pick Up and Delivery Fees
• Additional Freight Charges
• How to Make a Payment via our Invoices and Payments Screen?
• How to Delete a Saved Credit Card?
• How Do I Find My Invoice & Pay?

View all 7

Bulk Uploads 3

• How to print labels in bulk after upload
• Using Bulk Uploads for Quotes and Bookings
• How do I use the bulk upload screens to book a pickup some time in the future

Manifests 2

• How to use Transport Planning and Manifests
• How to use Manifests

Order Fulfilment 1

• Get started shipping Shopify orders in FreightExchange

Getting Started 8

• Getting Started with FreightExchange
• Can I integrate with FreightExchange?
• How to configure user permissions
• Where is my API Key?
• About User Permissions

View all 8

Carrier Management 29

• Courier Rate Uploads
• Delivering to PO Boxes
• Connecting a Direct Freight Express (DFE) account
• Connecting an Australia Post or Startrack account
• Change Fuel Surcharges and Taillift/Tailgate Fees

View all 29

Cost Centres 3

• How to use Cost Centres for Carrier Selection
• How to create and edit cost centres
• Getting quotes & making bookings using cost centres

FreightIQ 3

• FreightIQ Metrics Definitions
• How to use FreightIQ
• Exception Reports

Customised Tracking Pages 1

• Customised Tracking Page

Invoice Reconciliation 7

• Reconcile Paper Invoices - Consignment/Order Line Items
• Reconcile Paper Invoices - Getting Started
• Upload An Itemised Invoice For Reconciliation
• Invoice Reconciliation Definitions
• Commence or Continue Reconciling an Invoice

View all 7

Cancelling a consignment 2

• How to cancel a consignment
• How to change consignment details carriers

Security, Privacy, Compliance and Backups 3

• Backups
• Unauthorised and malicious access attempts
• System logs and error messages

Settings and Configuration 11

• Adding a new user to your company login
• How can I reset my password?
• How to Change your Password
• How To Create and Edit Shipper References
• How To Manage Company Email Notifications

View all 11

The UAT / Demo System 1

• How do I make a credit card payment in the UAT system?

Bookings 5

• How To Confirm An Ocean Freight Booking
• Getting Started With An Ocean Freight Booking - Empty Booking Form
• Editing Ocean Freight Bookings
• Completing An Ocean Freight Booking
• Booking Ocean Freight - Getting Started

Manage Contracted Prices 3

• Maintaining Full Container Load (FCL) Prices
• Adding Ocean Freight Rates
• Adding Ocean Freight Rates

Quotes 2

• Get An Ocean Freight Quote
• How to request a quote from a freight forwarder

Getting Started 5

• How do I advertise my rates as a carrier?
• How do I sign up as a carrier?
• How to Confirm a Pickup or Delivery
• How to add new staff as Super user
• How to Confirm a Pickup or Delivery