Manual Handling Fee

Applies on items which are not compatible with TNT's sortation system and require manual handling due to:

Length <200mm or >1200mm and/or
Width <100mm or >600mm and/or
Height <15mm or >800mm and/or
Diagonal Length >1200mm

Weight <250g or >30kg

How to properly packaged your freight

√Consolidate multiple items into a box or pallet

√Ensure packaging is strong and secure

How to properly packaged unusual shape items?

√Always place unusually shaped items in a firm and secure cardboard box 

√Use triangular mailers in place of mailing tubes / cylinders

Dangerous Goods (Road Express) 

$69.00/consignment

Manual Consignment Note Fee (MC)

Consignment Note is a document that shows the details of goods that have been sent from a seller to a buyer, and that travels with the goods (this is most commonly known as labels). In the case that sender failed to attached the labels, the carrier will generate the label either using our online shipping tools or completed by hand. Thus, manual consignment note will apply.

$28/consignment

Book-In Request Fee 

A fee applies per shipment (per consignment note), per day, for storing the shipment prior to the deferred delivery as follows:

Day 1 to Day 2: No Book-In Storage fee will be applied for the first two days.

* Day 1 is the next business day after we receive the shipment at the destination FedEx station.

(ST1) Day 3 and Day 4: storage fee 

(ST2) Day 5 onwards: storage fee

These fees are in addition to any other applicable surcharge or fee in relation to each request to defer the delivery date/time beyond the standard transit time.

$50 per shipment (per consignment note), per day.

Residential Pickup & Residential Delivery

***Farms, and Apartment are considered Residential 

$6.6/resi origin

$6.6/resi destination

Heavyweight Residential Pickup (RP1); Heavyweight Residential Delivery (RD1)

Fee per consignment for pick up from or deliver to a residential address with a chargeable weight of 30kg and over, but less than 100kg.

Fee per consignment for pick up from or deliver to a residential address with a chargeable weight of 100kg and over.

$224/consignment

Re-Delivery Fee (RED)

Oversize Freight (OS0): 1.50 to 1.99 metres

Oversize freight where any one dimension (length, height or width) exceeds 1.49 metres.

$16.00

Oversize Freight (OS1): 2.00 to 2.99 metres

Oversize freight where any one dimension (length, height or width) exceeds 1.99 metres.

$35

Oversize Freight (OS2): 3.00 to 3.99 metres

Oversize freight where any one dimension (length, height or width) exceeds 2.99 metres.

$46

Oversize Freight (OS3): 4.00 to 4.99 metres

Oversize freight where any one dimension (length, height or width) exceeds 3.99 metres.

$286.50

$516.00

Oversize Freight (OS5): 6.00 metres and greater

$687.00

If you are not aware of the availability of your receiver kindly choose the Couriers Please ATL service

Where a vehicle is dispatched, and the goods are unable to be delivered

Per consignment for cartonised freight

Goods identified/declarable under the Commonwealth, states and

territories Explosives Regulations and the Australian Dangerous

Goods Code.

Per consignment for pallets and skids

Goods identified/declarable under the Commonwealth, states and

territories Explosives Regulations and the Australian Dangerous

Goods Code.

A manual connote fee may be charged where a manual connote is

completed by the Customer (or on the Customer’s behalf) which must

then be manually entered into the CRL Express’s IT system. This fee

does not apply to consignment notes electronically supplied to the

Customer by CRL Express (generated by CRL Express’s IT systems)

or electronically manifested by the Customer and/or transferred to

CRL Express’s IT server on or before the day of despatch.

This fee applies when:

•If the sender/receiver provides a delivery window

•If the sender/receiver requires arrangements for the delivery time 

•If the delivery requires additional paperwork (POs)

Where a vehicle is dispatched, and the goods are unable to be either picked up or delivered

Where a vehicle is dispatched, and the goods are unable to be either picked up or delivered

Where a vehicle is dispatched, and the goods are unable to be either picked up or delivered

This fee applies when:

•If the sender/receiver provides a delivery window

•If the sender/receiver requires arrangements for the delivery time 

•If the delivery requires additional paperwork (POs)

This fee applies when:

•If the sender/receiver provides a delivery window

•If the sender/receiver requires arrangements for the delivery time 

•If the delivery requires additional paperwork (POs)

If tail lift pickup and/or tail lift delivery is needed.

Note: 30 kg pallet weigh needs to be tail lifted

Where a vehicle is dispatched, and the goods are unable to be picked up 

Goods identified/declarable under the Commonwealth, states and territories  Explosives Regulations and the Australian Dangerous Goods Code. 

Goods < 1000 kilograms 

Goods => 1000 kilograms

Futile  

Delivery/Pickup 

Where a vehicle is dispatched, and the goods are unable to be either picked up or  delivered: 

Rigid Vehicles: 

Semi-Trailer/B-Double Vehicles: 

Consignments with a total deadweight less than 25 kilograms

Consignments with a deadweight of 25 kilograms or more

Fee not charged if a Tailgate service has been utilised and paid

for.

Home  

Delivery/Residential

Pickups and/or deliveries to private addresses. 

Hand load/unload, tailgate and waiting time fees may also apply where applicable.

Hazardous Goods  

Transport 

Where the length of the consignment matches the following dimensions. 3.0 metres or less 

3.01 to 6 metres 

6.01 to 9 metres 

> 9 metres = Price on application 

Redirection Fee/ 

Incorrect Address 

Pickups and/or deliveries requiring the use of a Tailgate vehicle. 

Lift On 

Lift Of

Charge applies where allocated loading and/or unloading time is exceeded and will be  calculated in 15 minute increments from time of arrival onsite to time of departure from  site. 

Rigid Vehicles: > 30 min in total 

Semi-Trailer/B-Doubles Vehicles: > 60 min in total

The Security Management Charge will be applied to all Premium, Next Flight and International services

3.85%    

a) The manual handling surcharge will apply to any item that we

assess as requiring manual handling. Items to which the surcharge

applies will include, but is not limited to:

Road Express Services

• Items that exceed any of the following dimensions:

– length of 117cm;

– width of 60cm;

– height of 60cm; or

– 20kg in dead weight.

• Items packaged in plastic, satchel, tote, jiffy bag, bubble
wrap, envelopes, and other non-rigid packaging that
is not stackable

• Anything packed in a drum, tube, cylinder or wooden crate, flat packs

or freight containing liquids, nails, magnets, or glass.

Premium Services

• Items that exceed any of the following dimensions:

– length of 100cm;

– width of 60cm; or

– 22kg in dead weight.

• Flat packs (with a width of less than 50mm), cylindrical tubes and

items likely to roll off conveyor belts.

b) Freight consigned to us on pallets or skids (and for delivery on pallets

or skids) will not attract the manual handling surcharge. Where pallets

or skids contain incompatible items and we are required to deliver

those items individually, the surcharge will apply to each incompatible

item on the pallet or skid.

Manual Handling Surcharge for items falling within the oversize ranges listed does not apply

11.50 or such charge notified to you based on your    

The Oversize Charge will be applied to

items instead of the Manual Handling Surcharge for items falling within

the oversize ranges listed.

The Oversize Charge will be applied to

items instead of the Manual Handling Surcharge for items falling within

the oversize ranges listed.

The Oversize Charge will be applied to

items instead of the Manual Handling Surcharge for items falling within

the oversize ranges listed.

The Oversize Charge will be applied to

items instead of the Manual Handling Surcharge for items falling within

the oversize ranges listed.

The Oversize Charge will be applied to

items instead of the Manual Handling Surcharge for items falling within

the oversize ranges listed.

The Oversize Charge will be applied to

items instead of the Manual Handling Surcharge for items falling within

the oversize ranges listed.

The Oversize Charge will be applied to

items instead of the Manual Handling Surcharge for items falling within

the oversize ranges listed.

The Futile Pick-up charge will be applied when a driver has attempted the pick-up of a consignment or consignments, but is unable to perform the pick-up due to a change in the original pick-up requirement, including when the supplied vehicle is prevented from being able to perform the pick-up.

If the first delivery attempt is futile and the consignment is returned to a StarTrack depot, the Futile Delivery charge will be charged at your quoted local delivery rate. If no local delivery rate has been found for the specific depot, the largest local delivery rate will be used of any other depot. A basic plus per kg charge will apply if no local rates have been quoted. The Futile Delivery charge is set out in the attached table. A cubic factor of 250 kilograms per cubic metre will also apply.

Note:If you are not aware of the availability of your receiver kindly choose the Couriers Please ATL service

a) Consignments will be charged at your quoted weight break, based on the rate specific to the chargeable weight. Where a chargeable weight exceeds the maximum weight break quoted, it will be charged at your maximum weight break, plus an additional charge per kg thereafter. The charge amount is set out in the Pricing Schedule.

b) Fixed Price Premium Satchel and Carton consignments for which the chargeable weight is greater than the specified maximum weight denomination, for example 1kg, 3kg, 5kg, 10kg or 20kg, will be subject to the following charging process:

i) Consignments declared by you as 1kg but weighed or measured at 2kg or 3kg, will be charged at your quoted 3kg rate.

ii) Consignments declared by you as 1kg or 3kg but weighed or measured at 4kg or 5kg, will be charged at your quoted 5kg rate.

iii) Consignments declared by you as 1kg, 3kg or 5kg but weighed or measured at 6kg or above, will be charged at your quoted 10kg rate.

iv) Consignments declared by you as 1kg, 3kg, 5kg or 10kg but weighed or measured at 11kg or above, will be charged at your quoted 20kg rate plus an additional charge per kg thereafter.

StarTrack provides customers with the option of sending Premium consignments to a PO Box address. The PO Box Delivery charge per consignment is set outin the Pricing Schedule. PO Box deliveries are not available for our Road Express Service.

a) The Single Consignment Pick-up charge will apply to a single consignment that is despatched from the following locations:

– Adelaide

– Brisbane

– Canberra

– Darwin

– Melbourne

– Perth

– Sydney

b) The minimum charge is associated with the cost of pick-up and other high minimum service costs.

c) Two or more consignments on any separate pick-up will not incur the Single Consignment Pick up charge. 

Fixed Price Premium Satchels are exempt from the Single Consignment Minimum Charge.

Where we have agreed to deliver Dangerous Goods (as defined in the StarTrack Terms and Conditions), the Dangerous Goods charge will be applied.