FreightExchange offers pick-ups and deliveries at various locations with the help of our partner carriers.  It's important to choose the correct location type to ensure accurate pricing and avoid any disputes or additional charges.

Here are the different location types and their descriptions:

1. Factory/Warehouse: This location type is for business and commercial premises such as company buildings or third-party warehouses. If you are picking up or delivering goods from/to a business location, this is the appropriate option to choose.

2. Carrier Depot: Select this location type if you plan to drop off the freight at the nearest carrier depot or have the receiver collect the goods from the nearest carrier depot. This is useful when the sender or receiver prefers to handle the goods directly at the carrier's depot.

3. Residential: This location type is for deliveries to houses or home addresses. If a business operates from a residential address, it should still be declared as residential. Additionally, if you are delivering to a construction site in a residential area, it should also be declared as residential. Some carriers may charge additional fees for residential deliveries.  According to the carriers, residential locations are based on Australian zoning standards.

It's important to note that the carrier may impose additional post charges if the location type is declared incorrectly at the time of booking. Therefore, selecting the correct location type is crucial to ensure accurate pricing and avoid any disputes or additional fees.

To help you with the premise type, our system now captures the data from Google Maps. If your declared premise type is different from Google Maps', the system will prompt a message and will ask if you would like to change it.

You can click 'No' if you do not wish to change your entry.

Our Operations team can also update our backend records for your address as commercial or residential so you will no longer be prompted with this message for future bookings with the same address. 

To do this, once your booking is in the Track page:

    1. Click the Get Help or agent button

    2. Select Operations Enquiry

    3. Add description on what help you need

Our Operations team will check the address and action accordingly.