Unless agreed with at least 24 hours notice, we do not provide technical or operational support on weekends or the following Australian Public Holidays:

• Christmas Day Mon, 25 Dec 2023
• Boxing Day Tues, 26 Dec 2023
• New Year's Day Mon, 1 Jan 2024
• Australia Day Fri, 26 Jan 2024
• Good Friday, Fri, 29 Mar 2024
• Easter Monday, Mon, 1 Apr 2024
• Anzac Day Thu, 25 Apr 2024
• Christmas Day Wed, 25 Dec 2024
• Boxing Day Thu, 26 Dec 2024

Technical support operates 24/7 year-round for Level 1 support tickets.

You can contact us between 8 am and 5 pm AEST on business days by submitting a ticket using this link to request specialist support.