Operating Hours within Australia

Unless agreed with at least 24 hours notice, we do not provide technical or operational support on weekends or the following Australian Public Holidays:

  • Christmas Day Mon, 25 Dec 2023
  • Boxing Day Tues, 26 Dec 2023
  • New Year's Day Mon, 1 Jan 2024
  • Australia Day Fri, 26 Jan 2024
  • Good Friday, Fri, 29 Mar 2024
  • Easter Monday, Mon, 1 Apr 2024
  • Anzac Day Thu, 25 Apr 2024
  • Christmas Day Wed, 25 Dec 2024
  • Boxing Day Thu, 26 Dec 2024


Technical support operates 24/7 year-round for Level 1 support tickets.


You can contact us between 8 am and 5 pm AEST on business days by submitting a ticket using this link to request specialist support.


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